Return policy

It is very important for us that you are satisfied with your order. You have 30 days time to make your final purchase decision. If the product does not meet your expectations, you can change or return it within 30 days. However, this does not apply to products that have been modified or manufactured according to your specifications.

If you want to change or return your product, please contact us at info@thefinlandshop.com.

The requirement for a cancellation is that the product is in such a condition that it can be sold to another customer. Anything but opening the product packaging and checking the product is considered as use of the product. All parts of the product should be returned and the product must be packed in the original packaging or in an equivalent packaging.

We will refund all received payments or price differences for the cancelled order for the same payment method you used when paying your order. We will also refund shipping costs for orders in Finland if the entire order is cancelled. When cancelling a part of an order, we will charge a shipping fee, which is deducted from the refundable amount. The Finland Shop does not pay shipping costs for cancelled orders delivered outside of Finland.

Returns are processed as quickly as possible. Please take notice that the return shipment usually takes longer than a regular shipment to customer. We will inform you via email when your return has been processed.


CANCELLATION PROCESS:

  • Please contact us at info@thefinlandshop.com within 30 days after receiving your order. If the product is damaged, wrong or faulty, attach clear picture of the item and its package to your email. You must also return the product immediately after cancelling your order (within 14 days of the cancellation notice).
  • We will reply with further instructions.
  • Once the cancellation has been confirmed pack the product and all parts in the original packaging. If the product package is damaged, pack the products in similar way so that they return unbroken, thank you! Please include also the filled return form. You must also return the product immediately after cancelling your order (within 14 days of the cancellation notice).
Return address:

The Finland Shop
Venerannantie 34
06200 Porvoo, Finland

  • Please keep the shipment receipt for at least three months, otherwise we will not take responsibility if the return parcel is lost during the delivery.

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