Data protection

The Finland Shop Oy's Privacy Statement (updated 3 October 2024)

This Privacy Statement explains how The Finland Shop Oy handles its customers' personal data and how the data is used, stored and protected. The statement also describes customers' rights in the processing of their personal data.

Registrar:

The Finland Shop Oy

Venerannatie 34

06200 Porvoo

Social security number: 2900232-5

Contact person in matters concerning the register:

Johanna Luoma

+358 (0)40 1887744

info@thefinlandshop.com

Register name:

The Finland Shop Oy's customer register

Purpose of the register:

Personal data is processed for purposes related to managing and managing customer relationships, providing and delivering services, and developing services. Personal data is also processed for the purposes required to settle possible complaints and other claims.

In addition, personal data is processed in communications aimed at customers, such as for information and news purposes, as well as in marketing, as part of which personal data is also processed for purposes related to direct marketing and electronic direct marketing. We only use data for direct marketing if the customer gives permission.

The controller processes the data himself and uses subcontractors acting on behalf and on behalf of the controller in the processing of personal data.

Legal grounds for processing:

The processing of personal data is based on the EU Data Protection Regulation (GDPR), which defines the rules on which grounds a company can process personal data. The Finland Shop processes personal data for the following reasons:

• the customer has given permission for their data to be used for one or more specific purposes (GDPR 6 art. 1.a)
• processing is necessary for the implementation of an agreement to which the customer is a party, or for the implementation of pre-contractual measures at the request of the customer (GDPR 6 art. 1.b)
• processing is necessary due to the justified need of the company or a third party (GDPR 6 art. 1.f)

The aforementioned legitimate interest of the data controller is based on a meaningful and appropriate relationship between the customer and the data controller, which is based on the fact that the customer is a customer of the data controller, and the information is used for the purposes that the customer could have reasonably expected when providing the information.

Contents of the register:

We store the following information in our customer register:

• customer name
• address
• telephone number
• e-mail address
• product information of the orders
• other additional information provided by the customer
• online store browsing and usage data
• delivery and payment method
• shipment tracking information
• IP address
• web browser
• terminal device
• Product reviews

Appropriate information is collected from customers for processing and sending orders and to improve the quality of the service. We also ask permission to send electronic direct marketing. For registered customers, the register also contains a username and password.

The information to be stored in the customer register is received from customers when ordering.

Registry protection:

The register is used only by two persons whose job description includes its use. Both register users have a personal username and password. Users are bound by a duty of confidentiality.

The Finland Shop's online store declines responsibility if the customer's information comes to the knowledge of outsiders due to data breaches independent of The Finland Shop's online store. For example, if a data breach occurs on the server, which The Finland Shop Oy staff could not have prevented. The customer is responsible for his own registered user ID and is obliged to change the password if he suspects that it has come to the knowledge of outsiders.

Customer rights:

The customer has the right to check, change or delete information about himself from the customer register. If the customer wants changes to his information, he should contact our customer service: info@thefinlandshop.com.

Disclosure of information:

The Finland Shop Oy discloses information to third parties whose services are used for processing and sending orders. Payment transactions are forwarded to payment intermediaries, address and contact information are forwarded to transport service providers. E-commerce transactions at the product level are transmitted to the marketing and content platform, which is used in email marketing if necessary. These third parties may under no circumstances use the information provided for their own purposes, and they will only be provided with information relevant to the implementation of the service. All data transfer with third parties takes place through an encrypted connection. If necessary, personal data can be disclosed to the authorities according to the law.

The Shopify e-commerce platform used by The Finland Shop and its service providers comply with the EU Personal Data Protection Act. Information may be transferred outside the EU/EEA area, such as to Canada, the United States and other third countries, for the purpose of implementing the service. If data is transferred outside the EU/EEA area, an adequate level of personal data protection is ensured in accordance with the applicable legislation.

Data retention period

We store customer data throughout the customer relationship. This means that the data remains in our customer register until the customer indicates that the data must be deleted. Data deletion requires that all the customer's orders have been completed according to the law.

Cookies

Our website uses cookies to improve the user experience, to monitor the use of the website and to ensure the functionality of the service. A cookie is a small text file that is stored on your device when you visit our website. Cookies do not harm your devices or files.

We use the following types of cookies on our website:

1. Necessary cookies: We use these cookies to ensure that our website works properly. They enable basic functions such as login and shopping cart management
2. Functional cookies: These cookies remember your choices, such as language settings and other preferences, and improve your user experience.
3. Performance and analytics cookies: We use Google Analytics to monitor traffic on our site and understand how users interact with our service. This information helps us improve the site's functionality and usability. The information collected with these cookies is anonymized, and we do not connect it directly to personal data.
4. Marketing cookies: We use the Facebook Pixel to enable targeted advertising. This cookie helps us to show you ads based on your interests when you use Facebook or its partners' services. These cookies collect information about how users navigate our website and react to our advertisements. The information is not used to identify the person.