Delivery methods

• Free deliveries to Finland for orders over €100. Otherwise, delivery costs start at €5.90. Jewelry and other products that fit into Posti's Little Package from €4.90.
  

• Delivery time: 2 - 4 days unless otherwise stated on the product page.

• Delivery methods are Posti, Matkahuolto and DHL .
• Pickup point options include e.g. Posti points, parcel machines, Matkahuolto points, R-kiosks and K-shops.
• An alternative for small consignments is Posti Pikkupaketti, which is delivered to your own mailbox.
• Shipping costs abroad are country-specific, see here .

The products will be delivered when the payment has been successfully completed and the order has been confirmed. Possible delivery costs will be charged at the time of payment.

Delivery takes place to the pick-up point/address you indicated in the order using the delivery method you chose. We deliver the products based on a transport contract agreed with a third party, which may affect the delivery time.

Please note that Posti and Matkahuolto store your package at the pick-up points for only 7 days. Carefully follow Posti/Matkahuolto's messages about the last collection day and pick up the package on time. If the package is not picked up in time, it will be returned to us. A package that is not picked up is not a cancellation of the order, so we charge delivery and handling costs for it.

The Finland Shop Oy is not responsible for delays or other damages caused by obstacles beyond its control (force majeure). These can be e.g. strikes, decisions of the authorities, disruptions in transport or staff falling ill.

Order tracking

You will receive a notification by e-mail when we have sent your order. The e-mail contains a link to The Finland Shop website for tracking the order, which shows the tracking number. You can watch the progress of the package through the shipping ID. When the package has been delivered to your pick-up point, you will receive a notification. The notification also states the last date the package will be stored at the pick-up point.

Posti's Pikkupaket has lighter tracking than the pick-up point package and is delivered directly to your mailbox. If for some reason the delivery is not possible to the mailbox/mail box, the package will be picked up at the nearest post office. If the recipient does not pick up the shipment within 7 days from the post office, it will be returned to us. A package that is not picked up is not a cancellation of the order, so we charge delivery and handling costs for it.

Foreign deliveries

We also deliver orders abroad. Delivery costs are then country-specific . The destination country may charge value added tax or customs fees, which are not included in our prices. You are responsible for them yourself. The Finland Shop does not pay the return costs of foreign orders.

Payment methods

For safe payment methods, you can choose Credit card , Paytrail or Klarna .

Through Paytrail (Checkout Finland) you can pay with the following payment methods:

Internet bank

Mobile Pay, Pivot, Transfer

Walley bill (Collector), OP Bill, Jousto

Through Klarna , you can pay by invoice or in installments.

Credit card payments are processed securely by Stripe.

Paytrail payment methods

Online payment from your own bank

You can use the payment buttons of all Finnish banks through the payment intermediary service Paytrail Oyj (Checkout Finland Oy). Paytrail Oyj or Checkout Finland Oy appears as the payee on the account statement and forwards the payment to The Finland Shop. Paytrail Oyj has a payment institution license.

Paytrail Oyj, business ID: 2122839-7
Online service: www.paytrail.com
Address: Innova 2, Lutakonaukio 7, 40100 Jyväskylä
Phone: 020 718 1830

To ensure your safety, your data is transmitted to us via an SSL/TLS protected connection.

Credit card

Payment by credit card is made through our partner Stripe. The Finland Shop appears as the payee on the card invoice.

MobilePay, Pivo, Transfer

Through Paytrail, we accept MobilePay payments, Pivo payments and Siirto payments.

Walley bill, OP bill and Jousto

Via Paytrail, you can also choose a Walley invoice / partial payment, OP invoice or Jousto invoice / partial payment as a payment method. Invoicing agreements are always concluded with the issuer of the invoice, so please familiarize yourself with their conditions carefully in advance.

Klarna payment methods

Together with Klarna Bank AB (publ.) (head office address Sveavägen 46, 111 34 Stockholm, Sweden) we offer the following payment methods, where the payment is made directly to Klarna:

● Invoice: the payment period is 30 days from the delivery of the products. The Klarna invoice terms and conditions are available here .

● Flexible payment in installments: you can pay your purchases flexibly in monthly installments, the size of which is at least 1/24 of the debt amount (however, always at least EUR 5.00 including interest on the remaining debt).

● Fixed installment payment: you can choose from different monthly installment options at checkout. The installments decrease monthly as the outstanding credit amount decreases.

● Campaign invoice: if an extended payment period of 1–3 months has been offered in connection with the purchase in exchange for an initial payment (e.g. "Buy now, pay in February"), you can pay for the purchases according to the terms of the campaign invoice.

You can find the terms of flexible installment payment, fixed installment payment and campaign invoice here , and standard European consumer credit information here .

You can find Klarna's terms of use here .

Creditworthiness assessment

Klarna checks the customer's creditworthiness at the time of purchase, which may also mean checking credit information from the credit information service.