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FAQ - Frequently Asked Questions

Overview

Yes, all products in The Finland Shop's range are designed and manufactured in Finland.

We know all the manufacturers of our product range personally and know the origin and manufacturing method of the products.

Yes, The Finland Shop has the Avainlippu brand for Finnish service.

Most of the products we sell also have the Key Flag and Design from Finland brands. All products would be eligible for the Key Flag label, but some manufacturers have not yet applied for the label.

Here is a list of our brands that already have the Key Flag and Design from Finland brands: Miiko, Muurla, PT-Design, Tina's Design House, hookoohoo, Valona, ​​Sagalaga Design, Plywood Print, Pauliina Rundgren HandiCrafts, Okay's, Muoto2, Leino Design, Luonkos, Ester Visual, Maarit Maria, Teemu Järvi Illustrations, Papurino, Candle Light Story , Notch.

Yes you see, we already have over 1000 product reviews! We publish all the reviews we receive from our customers in our store.

Read Reviews of The Finland Shop

The Finland Shop is an online store and we do not have a stone shop.

Order, delivery, payment and return

You can pay for your order safely at the checkout of our online store via Paytrail (Checkout Finland). online bank, MobilePay, with Pivo, with Transfer, with Collector invoice, with OP invoice, with Jousto, By credit card (Stripe) or Klarna with invoice as well as a down payment. All the most common Finnish payment methods are possible. Read more About our payment methods.

Delivery fee as a postal package within Finland costs € 5,90. If the value of the order is more than € 100 then delivery is free.

Jewelry and other small products As a small package for your own mailbox from € 4,90.

With the exception of small jewelry packages, the packages are pick-up packages, and when ordering, you can choose from which Post or Matkahuolto pick-up point you want to pick up the package.

The order is usually packed the same or the next day, after which it is delivered to the transport company. The total delivery time is 2 - 5 days, unless otherwise stated on the product page.

Advance purchase and special orders have a longer delivery time.

Read More About our delivery methods.

Yes, the order can be sent abroad. International shipments are delivered via UPS, DHL or Posti. Delivery costs abroad are always country-specific, and in addition, the price is affected by the size and weight of the product. See more details Our overseas delivery costs.

Please note that the transport time for international shipments is usually a minimum of one week and even longer, depending on the country of destination. The destination country may charge a customs fee for the shipment, which is not included in our price and must be paid in the destination country.

No worries. Contact us by email or chat and tell us the correct information and we will correct it for your order.

Yes you can. You can return an unused product free of charge within 30 days of its arrival. We will refund the price of the product when the product is in salable condition upon return.

If you want to return the product you ordered, send it to us Return form and we will send you an ID with a successful return. Read more detailed instructions About our return policy.

Gifts

Will do! There is a message box in the shopping cart where you can tell that the product is going as a gift. Then we don't send a receipt.

You can also wish to include a message for the gift recipient in the package, so we will include a card with greetings. The greeting text can be written in the Message box in the shopping cart. If you want the product in a gift package, you can add gift packaging to your order in the shopping cart.

Please note that Posti needs a phone number for pick-up packages so that the package can be picked up from the pick-up point on time. The phone number you add to the order in the delivery address will receive a package pick-up request message from the transport company. You can also choose home delivery for the gift. Even then, the transport company needs the recipient's phone number if the package cannot be delivered for some reason.

Yes, you can, gift packaging can be added to the order in the shopping cart, €5/packaging.

Yes it is. Here you will find a selection of products that are ecologically and responsibly manufactured nearby, as our entire selection is made in Finland. The products use natural materials and recycled materials.

Domestic products are durable, timeless and enjoy a long time. Finnish gifts are greatly appreciated!

Check out our gift selection here

A great gift for nature and climate lovers is Oma puu from Northern Finland. Read more...

Yes you can. You can find out about our corporate and staff gift services On the Corporate Gifts page. We will be happy to help you choose responsibly made domestic gifts.

Gift Cards and Alodes

Yes. You can order from us either an electronic gift card, which is valid immediately, or a physical gift card, which will be mailed in an envelope.

The electronic gift card will arrive in your email immediately, Read more

A paper gift card arrives in the mail, Read more

The electronic gift card will be sent to the subscriber's e-mail immediately after placing the order. The electronic gift card is valid immediately. You can forward the gift card to the recipient of the gift. The electronic gift card has a unique code that is entered in the gift card field at the checkout of our online store. Read more täältä.

If you have a subcode received from us, enter it in the Subcode field at checkout and our store will calculate the discount that entitles you to the code.

If your discount code doesn't work for some reason, contact us via chat or email. We'll figure it out as soon as possible.

When you subscribe to our newsletter for the first time, you will receive a 10% subcode from us in your email. Usually the message will arrive in about an hour. If you do not receive a subcode message, please check your spam first.

If the message is not spam, please contact us via chat or email. We will clarify the matter as soon as possible.